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Education: UG - B.A - Any Specialization PG - Post Graduation Not Required Industry Type:BPO/ITES /CRM/Transcription Functional Area:ITES/BPO/KPO, Customer Service, Ops. Job Description Roles and Responsibilities: Good knowledge of MS Excel and MS Access, Indepth knowledge of VBA Coding and Macros
Skill & Job Requirements: Good Excel skills (VBA coding and Access knowledge preferred)
Good communication skills
Good analytical and comprehension skills.
High levels of energy and initiative
Willing to work in night shifts with rotating week offs
Must be a graduate Desired Candidate Profile Qualification: BA
Experience: 0-1 Years
Skills: The eligible candidate will be a part of the Central Work Force Management team for an Insurance client mainly into back office operations.
Work very closely with the client to coordinate forecast / schedule patterns with the Central Forecasting & Scheduling team, plan & schedule agents with Local CWFM team & manage real time operations in coordination Operational Managers in synch with the Central & Local Real Time teams providing operational analysis of respective sites / clients
Area of expertise: Operations Company Profile Wipro is an integrated corporation that offers a diverse range of products, solutions and services in systems, software, consumer care, healthcare, lighting and infrastructure technology. We are driven by our passion for quality and our commitment to Customers. This drive has catapulted us among the 10 most admired companies in India. Through constant innovation and a people-first attitude, we strive to assume leadership positions in all our businesses in the new millennium.
Wipro is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. Wipro�s position of leadership in the IT business is built on a strong foundation of quality processes (Six Sigma and ISO 9000), Knowledge Management, Innovation & People processes (P-CMM: People Capability Maturity Model). Wipro provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. Have a team of over 42,000+ committed people from different managerial and engineering backgrounds, spread across US, Europe, India and Japan. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies.
Wipro BPO Solutions Ltd. is India�s leading third party offshore BPO (Business Process Outsourcing) provider with a full spectrum of BPO services. The Company Headquarters are located in New Delhi, with six state-of-the-art facilities in Mumbai, Pune, Chennai & Kolkata and global offices in US, UK and Canada. Wipro BPO provides a broad range of services from customer relationship management, back office transaction processing to industry specific solutions. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardization, process optimization and process re-engineering. Contact Details Company Name:Wipro BPO Solutions Ltd. Reference ID:Job Code B9137 Keywords: MIS ExecutiveB9137
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