IMMEDIATE JOB OPENING FOR FRESHERS

Skills:
Voice Support

'Excellent verbal & written communication skills ( Preff: North American Accent)
'Able to create case, from phone site ID, customer contact name, phone number etc, problem description, severity
'Understand case severity and be able to push back un justified S1 & S2 severity to make it S3 / S4.
'Dispatch case to right queue based on the product, competence & internal site assignment (DVCI/Israel/SJ/UK)
'Should be actively informing and involving L2 in case S1 / escalated case
'Knowledge of APSS methodology.
'Work in shifts in 24x7 support environment

Exp:
Over all: 6 months to 1 year
Relevant Exp: 6 months to 1 year

Skills:
Technical Support Voice Based only

'Excellent verbal & written communication skills ( Preff: North American Accent)
'Able to create case, from phone site ID, customer contact name, phone number etc, problem description, severity
'Understand case severity and be able to push back un justified S1 & S2 severity to make it S3 / S4.
'Dispatch case to right queue based on the product, competence & internal site assignment (DVCI/Israel/SJ/UK)
'Should be actively informing and involving L2 in case S1 / escalated case
'Knowledge of APSS methodology.
'Work in shifts in 24x7 support environment

Exp:
Over all: 6 months to 1 year
Relevant Exp: 6 months to 1 year

About Magna Infotech ----

Magna InfoTech is a premier provider of IT services to clients worldwide. An associate company of asset based $1 billion Nagarjuna group of companies.
Magna Infotech is an ISO 9001:2000 certified company that offers unique solution to build, integrate and manage IT systems across a broad spectrum of industry by using a combination of on-site, off-shore methodology.
It has offices in Europe (UK, France), USA (Danbury, CT) and India (Hyderabad, Bangalore, Pune, Delhi and Kolkata) including its own state of the art development center in Hyderabad.
For client testimonials please visit www.magna.in
Looking forward for your prompt response.