Call centers are comparatively a
recent introduction to the world of career options. The career avenues
provided by call centres are one of the best suited. With the advent of
globalisation and advancements in IT industry more and more call centers
are opening, giving a wide range of career options which even freshers
can opt for.
Call center is said to be a multi-billion dollar industry that handles
the business world's telemarketing, survey, customer service, technical
support and collections needs. These centers have evolved into an
integral part of a company's business strategy.
Employment Categories in Call Centers
Customer care executives is the entry level in call centers. At this
entry level even a fresher can earn highly attractive pay packages
ranging from Rs. 6,500 to Rs.10,000 approximately per month other than
bonuses for outstanding performances. Later with hard work and
determination these executives can move on to the technical, financial
or the insurance sector. After working as an operator for three to four
years, the person will be prompted to be a supervisor. And thereafter
several promotions are made based on an individual's ability and
performance.
A call center experience is regarded as worthwhile experience for
customer relations, sales jobs or insurance sector. This experience of
working in call centers provides a wider and a stronger platform for
moving on to other industries with enhanced growth and opportunities.
The major jobs provided by call centers are
Account Management
Collections
Customer Service
CRM
E commerce
Help Desk
Support Personnel
Telecom
Telemarketing Sales
Sales Executives
Team Leader
IT Specialist
Program Manager
Eligibility Criteria for Call Center Job
There is no specific educational qualifications required to enter a
career in a call center. One of the foremost skill required is good
communication skill.
Few other personal skills required for a bright career in a call center
are :
Good command over English
Computer literacy
Good typing speed
Knowledge of consumer behavior
Marketing skills
The ability to enter and retrieve information quickly from
databases
Good listening skills
Ability to analyze problems
Persuasion skills are needed in an 'outbound' contact centre
