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Home » Jobs » Technical Support required @ Wipro Infotech






TECHNICAL SUPPORT REQUIRED @ WIPRO INFOTECH

Wipro Infotech is the IT Services, Solutions & Products division of the Rs. 81.7 billion Wipro Limited. For the quarter ended June 30, 2005, the revenues touched Rs. 3.38 Billion, an increase of 25% year on year. Profit Before Interest & Tax (PBIT) grew by 61% year on year to Rs. 218 Million. With over two decades of experience, Wipro has stamped its presence on the Indian market and leads the Indian IT industry. Headquartered at Bangalore, our business spans India, Asia Pacific and the Middle East. By collaborating with Wipro, organizations garner the power of tried and tested frameworks, strong domain knowledge, a large pool of certified technology specialists and best of breed alliances. We bring to market tailor-made, industry specific solutions that help meet your business challenges while increasing operational efficiency.

 

Company: Wipro Infotech

Experience: Fresher Jobs

Location: Mysore

Education: B.E/B.Tech

Job Position: Technical Support Mgr

Industry Type: IT-Software/Software Services

Functional Area: IT- Hardware / Telecom / Technical Staff / Support

Posted Date:  12/10/2008

Expiry Date: 12/31/2040

Experience:0 - 1 Years
Location:Mysore
Education:UG - Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:IT-Hardware & Networking
Functional Area:IT-Support, Telecom, Hardware

Job Description

Designation: Executive - Technical Support
Location: Mysore
Experience:
Freshers -2008 Batch passed out.
Education: BSC/Diploma (Regular)
No BE/B.TECH/MCA
Skills: Good Communication Skills, Willing to work on Technical Support (Voice Base)
Added Advantage: Knowledge/Hands-on exposure on Hardware & Networking OS - Windows, Linux, Novell
Desired Candidate Profile
Excellent Opportunity with Wipro Infotech for Executive - Technical Support

The details are mentioned below:

Designation: Executive - Technical Support
Location: Mysore
Experience:
Freshers -2008 Batch passed out.
Education: BSC/Diploma (Regular)
Skills: Good Communication Skills, Willing to work on Technical Support (Voice Base)
Added Advantage: Knowledge/Hands-on exposure on Hardware & Networking OS - Windows, Linux, Novell


Roles and Responsibilities:
Will be responsible for handling calls that comes to IAS Technical Helpdesk.
Should be able to troubleshoot and give 1st level online solution over the tollfree and register 100% of t he calls with proper information captured, classify as defined in SOP by capturing the relevant technical information, adhering to the QA norms set.
Should be able to handle 1st level escalation calls from end users, write business friendly emails, Should be a excellent team player and should posses excellent customer orientation skills.

Soft Skills :
Customer service skills, Basic Telephone Etiquette, Customer Orientation, Communication skills (email & voice), Listening skills, Able to answer customer queries politely and effectively. 100% Process knowledge and adherence.

System knowledge:
Knowledge/Hands-on exposure on Hardware & Networking OS - Windows, Linux, Novell. Familiar with technical terminologies of standard applications and software’s.


If you are interested please send me your updated profile with the following information:
DOB:
Qualification/Percentage/year of passing/University:
Willing to relocate:


Warm Regards
Sreelatha Natesan
sreelatha.natesan@wipro.com
Wipro Infotech

Note: If you find that this requirement is not suitable for your profile, kindly forward the same to your friends or Colleagues who would be matching with the required skills.
Company Profile
Wipro Infotech is the IT Services, Solutions & Products division of the Wipro Limited. For the year ended March 31, 2008, Wipro Infotech recorded Revenues of Rs 37.46 billion, representing a growth of 51% YoY. PBIT grew by 46% YoY to Rs 3.12 billion. Services business contributed 33 % to total Revenues and grew by 47% YoY.With over two decades of experience, Wipro has stamped its presence on the Indian market and leads the Indian IT industry. Headquartered at Bangalore, our business spans India, Asia Pacific and the Middle East. By collaborating with Wipro, organizations garner the power of tried and tested frameworks, strong domain knowledge, a large pool of certified technology specialists and best of breed alliances. We bring to market tailor-made, industry specific solutions that help meet your business challenges while increasing operational efficiency. We have leveraged our two-decade old expertise and experience in meeting the IT needs of enterprises that enables us to offer comprehensive IT solutions that encompass best-of-breed products, best-practice IT services and best-in-class enterprise solutions. We help architect, implement and manage the entire IT lifecycle of our customers through a complete portfolio of IT Services. Our services are backed by over two decades of experience handling complex integration projects in India and abroad. Multi-platform expertise, extensive reach and tested delivery mechanisms help us deliver reliable, high-quality, cost-effective IT services. Our IT services are crowned by in-depth Consulting Skills that are reinforced by a keen understanding of the key role that technology plays in enabling business. The Consulting portfolio includes Strategic Consulting Services, IT Governance & Optimization Consulting, Process Consulting, Business Continuity and Risk management Consulting.At Wipro, we offer you a work environment that quenches your thirst for knowledge while helping you nurture your career ambitions. You get to traverse a path that is strewn with values, performance, learning, innovation, quality, camaraderie, career growth - all those facets of work life that you cherish the most.Please visit www.wipro.co.in for more details on the company
Contact Details
Company Name:Wipro Infotech
Executive Name:Sreelatha Natesan
Reference ID:37016
 



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