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Home » Jobs » Technical Support required @ Wipro Infotech






TECHNICAL SUPPORT REQUIRED @ WIPRO INFOTECH

Wipro Infotech is the IT Services, Solutions & Products division of the Rs. 81.7 billion Wipro Limited. For the quarter ended June 30, 2005, the revenues touched Rs. 3.38 Billion, an increase of 25% year on year. Profit Before Interest & Tax (PBIT) grew by 61% year on year to Rs. 218 Million. With over two decades of experience, Wipro has stamped its presence on the Indian market and leads the Indian IT industry. Headquartered at Bangalore, our business spans India, Asia Pacific and the Middle East. By collaborating with Wipro, organizations garner the power of tried and tested frameworks, strong domain knowledge, a large pool of certified technology specialists and best of breed alliances. We bring to market tailor-made, industry specific solutions that help meet your business challenges while increasing operational efficiency.

 

Company: Wipro Infotech

Experience: Fresher Jobs

Location: Mysore

Education: B.E/B.Tech

Job Position: IT/Technical Developer

Industry Type: IT-Software/Software Services

Functional Area: IT Software- Application Programming / Maintenance

Posted Date:  12/9/2008

Expiry Date: 12/31/2040

Job Description :
Excellent Opportunity with Wipro Infotech for Executive - Technical Support

Education: BSC/Diploma (Regular)
Skills: Good Communication Skills, Willing to work on Technical Support (Voice Base)
Added Advantage: Knowledge/Hands-on exposure on Hardware & Networking OS - Windows, Linux, Novell

Roles and Responsibilities:
- Will be responsible for handling calls that comes to IAS Technical Helpdesk.
- Should be able to troubleshoot and give 1st level online solution over the tollfree and register 100% of t he calls with proper information captured, classify as defined in SOP by capturing the relevant technical information, adhering to the QA norms set.
- Should be able to handle 1st level escalation calls from end users, write business friendly emails, Should be a excellent team player and should posses excellent customer orientation skills.

Soft Skills :
Customer service skills, Basic Telephone Etiquette, Customer Orientation, Communication skills (email & voice), Listening skills, Able to answer customer queries politely and effectively. 100% Process knowledge and adherence.

System knowledge:
Knowledge/Hands-on exposure on Hardware & Networking OS - Windows, Linux, Novell. Familiar with technical terminologies of standard applications and software’s

Location : Mysore
 



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