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Home » Jobs » Service Delivery Manager required @ IBM


IBM strives to lead in the creation, development and manufacture of the industry's most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics. IBM brings its products and services through IBM India and IBM Global Services. IBM India's product portfolio includes the IBM PC, Aptiva home computer , ThinkPad portables, RS/6000, AS/400e, S/390 and Netfinity servers, network computers, printers, networking and storage products. IBM's software offerings include DB2, Lotus, Tivoli, MQ Series and a range of Internet software like WebSphere and SecureWay.


Company: IBM India Private Limited

Experience: 3 - 5 yrs.

Location: Bangalore

Education: B.B.A B.Com

Job Position: Service Delivery Manager

Industry Type: IT-Software/Software Services

Functional Area: Marketing / Advertising / MR / PR

Posted Date:  12/26/2008

Expiry Date: 12/31/2040

IBM has been present in India since 1992 and has established itself as one of the leaders in the Indian Information Technology (IT) Industry. IBM India has seen double-digit growth over the last five years, spurred by the stabilization of the Indian economic environment and also by IBM's own efforts to grow and transform its business in the country. IBM India has over 38,500 employees as of January 1, 2006 and is India's largest MNC employer. Global Services Delivery center (GSDC)IBM Global Services India's Global Service Delivery Center (GSDC) is a big leap forward in the execution of IBM's stated strategy: to offer On-Demand Services competitively to our clients on a global basis. On-Demand Services require a strong understanding of the clients' business priorities dynamically and hence, the need to provide IT Infrastructure Management Services which help the clients meet their business priorities. The GSDC in India is geared to provide these IT Infrastructure Management Services, leveraging the proven processes and tools that IBM uses world over and combining it with the resource and quality advantage that India has to offer to deliver high quality and cost effective IT solutionsInterested candidates are requested to apply immediately.Steps to apply online :1) Copy paste the following link to your browser: https:// forms.bpfj.intronet.com/ ibm/ Forms/ap/expro/ VacancySearch.jsp2 ) Use vacancy code 68747, Click on the ?search? button.3) select the ?add to basket? check box and click on the ?View Vacancy Basket>? button.4) Click on the ?Apply to Above Vacancy? button.5) Fill up all necessary information and submit your application
Designation Service Delivery Manager - ITD - GD
Job Description Make personal efforts and support in the development of India GSDC

Meeting the target dates, commitments and quality objectives.

Focus on Business Control postures for GSDC. Take personal initaitive and provide support on SACA audit through implementation of allocated work,

process and procedures on time. Put efforts to achieve overall GSDC goal of Marginal rating for SACA audit.

Attend regular meetings with SO management team from other geographies for successful transition of services to Bangalore. Follow with
Team leaders that they are also regularly in contact with their account Team

Make all efforts to have regular meetings - Daily work stream call, weekly TL meetings, weekly scorecard meeting for various projects, monthly

service delivery review with second line managers, and quarterly Business Controls review.

Prepare Customer plans for existing and new clients with L1 Mgrs .

Expand the capability of service delivery by hiring quality staff and implementing new cost effective solutions. Achieve resource growth rates,

workforce objectives by selecting suitable candidates and preparing required training and development plan. OR PLANNED TARGETS AS PER GSDC RAMP PLANS

While recruiting resources for Unix competency, trying to hire as many diversity candidates as possible.

Making team members understand how their work contributes to the success of GSDC India and IBM as a whole.


Creating a positive environment through personal leadership.

Scheduling departmental and one to one meetings with team members (once in 60 days ).

Cascading communications to team from GSDC management Develop technical talent and leadership in the team.

Encouraging innovations and good ideas.

Focus on personal and professional development and appropriate certifications for team members.

Identify and develop future leaders with personal focus on mentoring and coaching.

All team members to complete the required technical training for successfully starting and providing the service delivery.

Manage attrition in Unix team within the GSDC annual average rate of attrition.

Manage Unix team PBC/IDP.
Desired Profile Desired Profile Should have 10-12 years of Service Mgt experience .Out of which 3 -5 years in a Team lead or Mgr responsibility of Managing a team with customer deliverables

Minimum 15 years of education required

Required Skills - Technical and Non Technical



Bachelor's Degree
English: Fluent

Additional information
Consistent with IBM's policy on diversity & equal employment opportunity, we encourage qualified persons with disabilities to apply for this vacancy. Please refer to the following instructions while uploading the resume, If you are a Disabled applicant / are referring a disabled candidate for a relevant vacancy, add "_PwD" to the last name while uploading the resume".

For example, "Naveen (First Name)", "J.(Initials)", "Kumar_PwD (Last Name)
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Experience 3 - 5 Years
Industry Type IT-Software/ Software Services
Functional Area Marketing, Advertising, MR, PR
Education UG - Any Graduate
PG - Any PG Course
Location Bengaluru/Bangalore, Chennai
Keywords Service Delivery Manager
Contact IBM India Pvt Limited
Website https://jobs3.netmedia1.com/cp/search.jsp?trac=hp_in&jobatibm
Reference ITD-0209165


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