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HP is a technology company that operates in more than 170 countries around the world. We explore how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. We apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work.

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Company: Hewlett-Packard (HP) Experience: Fresher Jobs Location: Bangalore Education: MCA Job Position: System Analyst Industry Type: IT-Software/Software Services Functional Area:   IT Software- Application Programming / Maintenance Keyskills Required : Fresher Posted Date:  2/22/2012 9:59:15 AM

HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers. Designation Command Centre Specialist -- Unix Job Description Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/ complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents. Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/ HP Information Technology (HPIT) infrastructure needs within area of technical responsibility. Patch and Security Management: Apply patch and security changes per policy. Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. Solution Design: Understand the HP solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility. Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc). Project Management: Participate in customer and internal projects, including transformation. Customer Relationship Management: Set expectations with customers and/ or internal businesses/ end users within defined parameters. Teamwork: Work as part of a team, which may be virtual and /or global. Typically advises or sets direction for: Single customer/ small group of similar customers Country or subregion Desired Profile Education and Experience Required: Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level certification(s) in work field. Typically 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree. Knowledge and Skills Required: Typical skills include: (developing) understanding of technology in direct responsibility (developing) General understanding of related technologies (developing) Customer Service (developing) Project Management Critical Competencies to Drive Business Results: Business Execution & Performance Monitoring Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns Program Tracking and Reporting Continuously mines program data to assess overall contribution of program to business success Cost and Budget Management Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement Operations Building/Process Improvement Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency Outsourcing Methods/ Processes Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results Client/ Customer Relationship Building Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status HPS/BU Business Context Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/ Business Unit (BU) solutions, and HP's strategy for market penetration HPS /BU Solutions Understands HPS/ BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold HPS Solution Interfaces Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/ General Business Unit (GBU)s, or HP's partner strategies Change Management Develops methods for supporting innovation and change across the organization Problem Solving Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution Experience 0 - 2 Years Industry Type IT Software, Software Services Role System Analyst Functional Area Application Programming, Maintenance Education UG - B.Tech/B.E. - Computers, BCA - Computers PG - Post Graduation Not Required Location Bengaluru/Bangalore Keywords Command Centre Specialist -- Unix Contact Hewlett Packard Hewlett-Packard India Pvt Ltd