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Job Description:
*Solving Customer Queries
*Maintain accuracy of information given and documented.
*Adhere to standard operating procedures required by the process.
*Should be able to work in rotational night shifts .
*Ensuring Better Customer Experience
About Company:
Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and
India's largest BPO and Knowledge Services organization, has over 35,500
employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and
China. In India, Genpact has over 16,000 employees working in offices in Delhi,
Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world
class working environment and opportunities for career enhancement through
focused training and rotations in different functions. Genpact also provides
benefits such as medical, accident and life insurance, transport and
round-the-clock medical facilities.Genpact was also recently named the 3rd best
company to work for in India in the Business Today 10 Best Companies to work for
in India survey. Genpact also topped the list of companies in the Dataquest 2005
BPO Company rankings.You can read more about Genpact at http://www.genpact.com.
Aditional Information
Experience: 0 - 3 years
Role:
? Fresher
? Customer Service Executive (Non-voice)
? Transactions Processing Executive
? Other Customer Service/ Call Center
Job Category: Call Centre, BPO, Customer Service
Job Location: Jaipur
Key Skills: good communication, ability to work in a 24*7 environment
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