Microsoft : IIS / ASP Support Engineer-Microsoft Corporation

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Microsoft : IIS / ASP Support Engineer

Microsoft Corporation

Experience:	2 - 6 yrs.
Location:	Bangalore
Education:	B.E/B.Tech MCA
Job Position:	Tech Support Engnr.
Industry Type:	IT-Software/Software Services
Posted Date:	7/25/2008
Desired Candidate Profile:	ASP

Description

Microsoft : IIS / ASP Support Engineer

Vacancy Title	:	IIS / ASP Support Engineer
Company Name	:	Microsoft
Company Profile	:	At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We run our business in much the same way, and believe our three core business divisions offer the greatest potential to serve our customers. They are: Platform Products and Services Division: Includes the Client Group, the Server & Tools Group, and the Online Services Group Business Division: Includes the Information Worker Group, the Microsoft Business Solutions Group, and the Unified Communications Group Entertainment and Devices Division: Includes the Home & Entertainment Group and the Mobile & Embedded Devices Group We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Job Description	:	The Role The IIS/ASP Support team will be responsible for delivering support for all Microsoft customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues. Primary responsibility is to deliver technical support for Developer Products and Technologies. Customer issues comprise development with Visual Studio/Visual Studio .NET, any MS Developer Tools, eBiz applications, messaging/collaborative applications solutions and setting up and maintaining content management systems. . These include implementing sample codes to demonstrate optimized coding techniques. The team support Enterprise customers who consist of developers working in Fortune 500 companies, smaller companies, ISV?s or consultants Responsibilities: ? Communicate with Microsoft enterprise customers via telephone, email, and other electronic communications regarding problems. ? Analyze problems by using trace analysis, source code, and other sophisticated debugging tools and develop solutions to meet customer needs; may involve writing custom code. ? Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. ? Write technical articles and sample programs for Microsoft's knowledge base.
Requirements	:	Candidates Profile ? Strong knowledge and experience in .Net Framework, ASP.NET, VB.NET. ? Good knowledge gained from experience in ASP.NET programming. ? Basic understanding of Web servers like IIS, wrt configuration, deployment, etc is a definite plus. ? Good understanding of the concepts of Operating Systems and networking is required ? MCP Certified in at least one of the Microsoft Programming Technologies is an added advantage ? Experience of at-least 2 years in the technical environment mentioned above is desirable. ? Good English Communication Skills - Spoken and Written (including technical writing) ? Strong Trouble Shooting and problem solving skills ? Excellent customer Service skills and effective learning skills Critical Exposure areas; ? Knowledge and experience with .Net Framework, ASP.NET, VB.NET and Webservers - IIS ? Expertise in atleast - C#, ASP, VB6, COM, DCOM, RDBMS ? Industry programming experience in building Windows or Internet applications ? Trouble shooting skills Reporting to: Team Manager Job Location - Bangalore The position requires working in EVENING / NIGHT SHIFTS and provides VOICE-BASED SUPPORT
Functional Area	:	Application Programming, Maintenance
Qualifications	:	UG - Any Graduate - Any Specialization PG - Post Graduation Not Required
Experiance	:	2 To 6
Country	:	India
Location	:	Bengaluru/Bangalore

Contact Information


Email	:	http://www.microsoft.com/india/careers/
Address	:	Microsoft,

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