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Home » Jobs » Genesys Professionals required @ Techmahindra Ltd






GENESYS PROFESSIONALS REQUIRED @ TECHMAHINDRA LTD

Tech Mahindra is a global systems integrator and business transformation consulting firm focused on the communications industry. With the convergence of media and telecom, the changing landscape of the telecom industry is becoming extremely competitive. As companies rapidly strive to gain a competitive advantage, Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped our customers reduce operating costs and generate new revenue streams.

 

Company: Tech Mahindra (MBT)

Experience: 4 - 9 yrs.

Location: Pune

Education: B.E/B.Tech MCA

Job Position: Genesys Professionals

Industry Type: IT-Software/Software Services

Functional Area: IT Software - Client Server

Posted Date:  1/7/2009

Expiry Date: 12/31/2040

Tech Mahindra Ltd., a leader in application outsourcing and off shoring of business critical applications, MBT is a joint venture of Mahindra & Mahindra, India & British Telecom, UK. Our 20000+ professionals focus on providing complete solutions that span solution Integration, Application Development and Management, Consulting, Managed services and Product engineering.

To meet the growing demand for our solutions from world renowned telecom companies we are expanding with centers in Delhi, Kolkata, Chennai and Banngalore in a phased manner. We are ISO 9001-2000 c! ertified, SMI CMM lever 5 assessed and BS 7799 compliant. Our clientele includes Tier 1 and 2 communication providers such as BT, O2, Qwest, Vodafone as well as equipment manufacturers such as Alcatel, Motorola and Nortel.

At Tech Mahindra knowledge acquisition, personal development and individual empowerment are more than mere words. Our work culture encourages you to sharpen skills and thinking even it challenges you to innovate. And our nurturing environment ensures you don't ! miss our on the other aspects of a good life.

As part of our growing responsibilities with existing and new clientele, we have evolved to take on end to end responsibilities to fulfill business level objectives, not restricted to traditional IT services. These also include transformation projects such as business process re-engineering, system migration/ rationalization as well as revolutionary ventures such as triple-play implementation, IPTV etc.
Designation Genesys Professionals
Job Description Genesys professionals required with 4 to 10 years of experience.
we have some onsite requirement also for people having more than 7 years of exp.

LOCATION: Pune
Experience : 4- 10 Yrs
Education: Any Graduate
Desired Profile JOB DESCRIPTION/JOB RESPONSIBILITIES
All should meet the major criteria of having Good to Very Good communication skills.

Onsite TG3/4: 1 (Vancouver, Canada)

3-6 years of experience on Genesys

Skills:

Genesys Core/consulting skill sets
Genesys PM experience
Customer interaction experience
Some Voice switch experience

Onsite TG3: 3 (Vancouver, Canada)

2-4 years in Genesys alone

Skills:

1) Voice ( Inbound)
2) Multimedia (Email)
3) IVR/Genesys/Outbound

Some PM experience
Customer interaction experience
Some voice switch experience


Offshore TG3: 3 (Pune)

2-4 years in Genesys alone

Skills:
1) Voice ( Inbound)
2) Multimedia (Email)
3) IVR/Genesys/Outbound

Additionally

Avaya/Nortel Knowledge
UNIX a must

PM experience
Customer interaction experience

Offshore TG2: 6 (Pune)

1-4 years in Genesys alone

Skills: (either one of these)

1) Voice ( Inbound)
2) Multimedia (Email)
3) IVR-Genesys/Outbound
4) Avaya switch knowledge

Additionally
Nortel switch knowledge
Unix a must


If you find the job profile as per your needs then apply to Shafi.ahmad@techmahindra.com along with below details

1. * Date of Birth:
2. * Passport No:
3. * Total IT Exp:
4. * Total Exp in Genesys :
5. * Current and Expected salary
6. * Open for Pune Location
7. * Current Salary:
8. * Expected Salary:

Regards,
Shafi Ahmad | RMG | Tech Mahindra
Sharda Center , off. Karve Road, Erandwane, Pune, Maharashtra, India.
Office: 020 - 66018100 | Ex. 7532 | Cell: 9730049323
Mail Id.: shafi.ahmad@techmahindra.com | www.techmahindra.com
Experience 4 - 9 Years
Industry Type IT-Software/ Software Services
Functional Area Client Server
Education UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Pune,
Canada
Keywords Genesys, IVR
Contact Mr. Shafi Ahmad
Techmahindra Ltd
Sharada Centre, off Karve Road
Erandwane
Pune,Maharashtra,INDIA 411004
Telephone 91-020-66018100
Website http://techmahindra.com
 



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