*Answer inbound calls
*Document the calls to ensure all information is captured
*Ensure one time call resolution
*Maintain accuracy of information given and documented
*Adhere to standard operating procedures required by the process
*Attend briefings, trainings/refresher sessions and meetings as required
*Should be able to work in roational night shifts
Global Services manages and operates critical business processes for
leading global companies. We have a proven track record of creating
value for our clients and using our domain expertise in industries such
as travel, insurance, financial services, healthcare services,
professional services, retail/manufacturing and logistics. Our
experienced and diverse leadership team is complemented by over 17,000
professionals working on a world class 8850 workstation infrastructure.
We are passionate about building a market leading company highly valued
by our customers, associates, business partners, investors and
loyalty programs, customer service, fare construction and filing, cargo
operations support, revenue management, revenue accounting and
auditing, AP/AR, rec, invoicing onciliation (ARC/BSP), and employee
Banking, Financial Services & Insurance (BFSI):
& Financial Services: Offers a wide variety of services to the
mortgage banks, retail banks, asset Management firms, investment banks,
retail banks: sales and trading, equity and fixed income research,
corporate finance, investment and asset management, mortgage
processing, loan Processing, due diligence and loan boarding, risk
management support, annuities and mutual fund transactions, account
administration, virtual loan consulting underwriting, claims
Insurance Services: property and casualty, life
pensions and health insurance, sales and new business, policy
administration, claims management, finance and accounting, customer
contact, analytics, coding and billing, receivables management,
rejected/recycled claims handling, news business services, claims
(primary research), business research (secondary research), investment
research, legal research, legal services, analytical data mining,
marketing and consulting support.
and Manufacturing: service delivery, fault management, billing queries,
change management, chronic and RCA reporting, customer feedback
management, telemarketing and inside sales, customer ordering support,
supply chain management, marketing analytics support, billing support,
Logistics: schedule maintenance, bookings, space
utilization, AWB Manifesting, billing-freight, duties and taxes,
freight audit, pricing and invoicing, track and trace support,
Healthcare Services: pre-service, claims
Preparation, account receivables management, customer service, third
party administrator services, government compliance audit and support,
customer relations management (CRM) support.
Awards and recognition
India's first NYSE listed BPO company.
Ranked no. 3 in the Black Book of Outsourcing for the year 2007.
one of the two best BPO firm by NASSCOM; One of the Top 20 emerging
companies in India by Business Today magazine (Nov,'05); Named 'Best
Performing BPO Provider' by global newsletter Managing Offshore;
'Leader in Human Capital Development' by leading offshore outsourcing
advisory firm NeoIT (Jan. '05) and ranked at No.3 as 'Most Respected
ITES Company' by Business World magazine (Nov. '04).
Over 815,000 sq. ft. facility at 10 centres in Mumbai, Gurgaon, Pune, Nashik, Colombo (Sri Lanka), Ipswich (UK).
Client service and transition locations in US and UK.
8,850 seats capable of supporting 17,000+ associates in multiple shifts.
WNSNet: Global 6 node hybrid mesh communications network with '2n' redundancy, 99.99% uptime
Experience: 0 - 3 years
Education: Any graduate, Aviation
Job Location: Delhi, Gurgaon