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Home » Jobs » Freshers IT Job Opening at Subex






FRESHERS IT JOB OPENING AT SUBEX

Subex is a leading global provider of OSS solutions with a mission to empower telecom operators to achieve competitve advantage and deliver new service experience to subscribers.The company pioneered the strategic concept of the Revenue Operations Center (ROC) - a centralised and integrated infrastructure for end-to-end monitoring, measurement and control of the operator�s revenue chain - to foster operational dexterity and hence sustained profi tability. Subex is organized into three distinct Business Units (BUs): Revenue Maximization Solutions BU Fulfi llment & Assurance Solutions BU (formerly Syndesis Limited) BT Business BU Subex solution suite includes: Revenue Assurance Service Fulfi llment Fraud Management Data Integrity Management Risk Management Interconnect/Interparty Management

 

Company: Subex

Experience: Fresher Jobs

Education: B.E/B.Tech

Job Position: Tech Architect IT Software Maintenance Engineer Business Analyst Instructional Designer Technical Documentor

Industry Type: IT-Software/Software Services

Functional Area: IT Software- Application Programming / Maintenance

Posted Date:  10/15/2008

Expiry Date: 12/31/2040

Job Description:

We will achieve our mission by providing timely, accurate and professional service at each and every customer contact.
Responsibilities:
- Resolve problems reported by customers by analyzing, simulating and fixing them.
- Track reported problems through the Problem tracking system and generate the necessary reports, root cause analysis, etc
- Interface with customers to resolve customer reported problems/bugs, etc remotely and when required, at the customer site.
- Take handover and carry out effective transition of projects from implementation to support.
- Proactively work to take over new products into support and facilitate rapid engagement of support business.
- Involve in the support framework development to enhance the support function and utilization of available resources to enhance the value customers get from our products and solutions.
- Work closely with the development team to bring the product bugs and change requests into product enrichment propositions.
- Proactively look for opportunities to help customer utilize the features of the products.
- Carrying out trainings for customers both internal and external
- Available to support customers on a 24*7*365 basis when the situation demands.
- Readiness to take up new challenges as and when they come.
Competencies:
- Customer Focus and orientation: The ability to demonstrate concern for satisfying one's internal/external customers. This would mean understanding the needs, working with them to define problems and desired outcomes, managing expectations well, following up with the customers to make sure that results meet or exceed expectations.
- Planning & Organizing: Planning and organizing for better customer management
- Communications Skills: The ability to plan and deliver oral and written communication effectively
- Interpersonal Skills: Ability to maintain relationship with Subexians and clients and ensure that the task which needs to be coordinated is completed effectively. Ability to skilfully interface with various departments with Subex
- Initiative: Identify what needs to be done and then doing it before being asked or before the situation requires it. Does more than what is normally required in any situation. Seeks out others involved in a situation to learn from their perspective. Take independent action. Out of the box thinking ability.
- Commitment: Ability to walk an extra mile and go beyond the call of duty to make things happen
- Leadership: Willingness and ability to assist, guide and direct the needy in the workplace. Attitude to share success and to own up failures. Ability to make a quick and reasonably thought out decision and be a role model at Subex.
- Self development: Initiatives for self development and learning to enhance knowledge which will help in the individual and the organization�s growth.
Essential Skills / Experience:
- Fresher (2007 / 2008 passout) with minimum 70% aggregate marks.
- Excellent Communication Skills.
- Orientation for troubleshooting and problem analysis skills.
- Might be require to travel. Should be willing to travel for short duration and long durations to customer sites in India and abroad. Travel expected upto 25%
Preferred Skills / Experience:
- Some development exposure / knowledge will be helpful.
- Knowledge / experience of working/troubleshooting on the UNIX Platform (HP-UX, AIX or Sun Solaris). Knowledge of Shell scripts
- Knowledge of databases like Oracle and MS SQL in the areas of Queries, procedures, blocks, performance tuning, etcTelecom domain knowledge
- Knowledge of Network specific elements
- Technical support and customer handling experience
Education Qualification:
- BE / B.Tech (Computer Science / Electrical / Electronics / Information Science)


Aditional Information

Experience: 0 - 1 years

Education: B.E/B.Tech

Job Category: Software, Hardware, EDP

Job Location: Bangalore

Key Skills: Excellent Communication Skills

Industry: Telecom

 



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