Digite Infotech Pvt Ltd
Company Profile
Digit, Inc. is a technology driven product software company
headquartered in Mountain View, California with its development centers
located in Mountain View, Mumbai & Bangalore. Digit offers a
collaborative Web-based Enterprise Process and Program Management
solution for IT Consulting & Services companies. The Digit platform
provides a comprehensive suite of applications:
' Managing entire SDLC based on workflow driven life-cycle & process templates
' Workflow driven modules: Requirement, Issue, Defects, Change, Configuration, Test Management
' Complete Quality Management System compliant to CMMI requirements
We are a growing organization currently looking for a dynamic livewire
Professional to contribute and implement a new business concept. Our
package is attractive and matches leading software companies. We
provide a challenging environmentand most-of-all, a fun-filled work
environment.
| Designation |
Software/Application Support Executive/Specialist |
Experience |
1 - 6 years
|
| Industry Type |
Software Services |
Functional Area |
ITES / BPO / KPO / Customer Service / Operations |
| Keyword |
Application Support, Front Desk Support, Product Support, Solution Support, Microsoft Project, Primavera, CRM, SDLC |
Location |
Mumbai |
|
|
Education |
UG
- Any Graduate - Any Specialization
PG -
Any PG Course - Any Specialization |
1. 2-5 years of IT Industry experience, at least 2 years of End User Application Support (Software Product).
2. Engineering degree from a good institute.
3. Excellent communication skills - verbal and written.
4. Hands on experience with any Software application that caters to CRM, Project Management, SDLC, CMMI.
Experience with any of the following application will be an advantage:
- Project Management - Tools such as, MS Project, Microsoft EPM, Primavera, others
- Collaboration Tools - In the areas of workflow, chat, discussion forums, email, etc. Tools like Niku, Kintana, PBN etc
- Document/ Content Management - Tools such as Documentum, Intraspect, FileNET, etc.
- CRM - Remedy, Clarify.
5. Sound understanding of Support procedures/ priorities/ SLA, customer-handling skills.
6. Motivated to provide quality support to customers in USA, Europe, China and India.
Profile:
Excellent communication skills - verbal and written He / she needs to
be a B.E / B.Tech / MCA from a reputed institute with excellent
academic record and 2 to 5 years of IT Industry experience, with at
least 2 years of End User Software Application Support.
Working with an Software Product Company will be desired.
Contact Information
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