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Provide technical guidance in activities associated with the identification, prioritization, and resolution of reported problems either by telephone or on site. Activities include recognition, research, isolation, resolution, and follow-up steps.
Identify complex problems and review and analyze related information to develop and evaluate options and implement solutions.
Daily responsibilities will consist of hardware/software support, including delivery and setup of various hardware components, PC Deployment. Comply with and implement industry standard IT operations, policies and procedures related to incident, problem, change and risk management as well as disaster recovery.Comply with Company IT policies and procedures Comply with Company Safety procedures Escalate, report and follow-up on issues with various functional service delivery teams, local vendors/service providers/ subject matter experts.Comply with Problem Management processes by Registering, updating, resolving and closing assigned Incident & Problem tickets
Administer and support the local PABX system.Perform H/W and S/W Receiving on delivery from vendors.Maintain and manage the local IT Hardware inventory.Provide On-Call support during non-business hours and On-Site Support.
Provide Technical Support for various projects and special assignments
Provide coordination efforts with various functional teams in performing project implementation and day to day support.
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