Functional outside Consultant work is Developing IS to be the strategic asset to TW so that it can, and should, be
Driving proactive, customer oriented business value add focus (primary client: delivery professionals)
Ensuring alignment between business and IS priorities
Enabling external customer service and internal business process improvement through IS systems, infrastructure and support
Building a global IS capability that provides local service through global collaboration and standards
Attracting, developing and retaining IS skills and capabilities that are vital to the success of both IS and TW as a whole.
Outsourcing and managing the service levels of IS capabilities that are not vital.