Electrical Engnr -Telecom Wpork is Gain know how about all the products
Manage service call from beginning until the problem is resolved and use Call Management tools to update all involved activities accurately.
Perform problem isolation and resolution, using system software and diagnostics tools.
Act as a technical resource to field support team of Channel Partners and Sales Team to ensure proper support delivery is available for customer needs
Possess ability to demonstrate the product and should be comfortable in traveling for training channel partners in different cities / countries
Analyze the cause and effect of the problem evolved in the product and accordingly communicate to the product development team