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Call Center Services » Call Center Technology » Emergency Alert Systems

Emergency Alert Systems






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Emergency alert system (EAS) was designed by FCC to send out important emergency informations. It was introduced in 1997 and is an upgrade to the former Emergency Broadcast System which was intended to keep American citizens warned of impeding Soviet nuclear attacks but in turn became the most essential method of passing on information about natural disasters.

Formerly it was used just to pass information to the President who in turn address the nation through several broadcast methods in the event of a national emergency. Now this system is used to broadcast emergency notification messages to thousands of households warning of natural disasters. This system can also provide safety instructions and various other informations to seek shelter.

Some of the upgrades from the old EBS systems include:
  • Automatic Operation - The system can be set up to work even at unattended broadcasting centers.
  • Redundancy - The system monitors at least two independent sources for emergency broadcasts.
  • Less Intrusive - The system tests are shorter and less frequent.
  • Multilingual - The digital nature of the system can convert emergency signals to any language.
Working of EAS
All registered broadcast stations have EAS hardware installed. A central signal consisting of codes is sent out on the system. The signal is then received by the system which is further re-transmitted to all other broadcasters within a certain geographic area. These emergency messages are broadcasted by the use of AM, FM, TV, cable and satellite.

Types of Emergency Alert System Calls
  • Simple Warning Message - This is a basic emergency alert call where the phone system dials from a list and plays one standard message either to an individual or to an answering machine.
  • Emergency Alert Message and Touchphone Responses - This method gives the contacted individual options from which to select. Using touchphone responses such as "Press 1 for...", various choices give several informations.
  • Emergency Alert Message and Call Transfer - This method transfers the call to a third party phone number. Using touchphone responses the contacted individual can request that the call be transferred to another person or organization.
Benefits of Emergency Alert Systems
  • Quickly broadcasting clear, concise warnings and alarms
  • Providing high volume contacts and notifications
  • Extending 24 by 7 hours of operation
  • Automating routine calls
  • Speeding response times to message recipients
  • Expanding call capacity faster and at a lower cost
  • Emergency Dialer providing multi-lingual support
  • Perform non-emergency group contacts
  • Reaching people in cars or buildings also


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