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Call Center Services » Call Center Technology » Contact Management Software

Contact Management Software






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Contact Management Software is a software that manages all sorts of contact. The software is integrated with Microsoft Outlook, e-mail programs and has the capability to import contacts from other programs. It is also called Address Book Software.

This is a vital tool for large and small organizations mainly to support sales and marketing activities. Contact Management Solution is a kind of CRM solution.

Benefits of Contact Management Software
  • Manage an unlimited number of contacts in an easy-to-use list
  • Profile your customers by industry, budget, size, or other criteria by configuring the unique User-Defined Fields.
  • Store all contact details, including multiple phone numbers and e-mail addresses.
  • Ensure complete customer information by setting mandatory fields and maintain accurate customer lists with duplicate record checking.
  • Manage project sales and sales forecasting.
  • Capturing high-volume customer orders or inquiries for rapid processing.
  • Integrate with 3rd party applications like manufacturing, EDI or EpoS, locally and/or over the Internet


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