Call Center Associations

National Association of Software and Service Companies: NASSCOM is India's premier trade body and the chamber of commerce of the IT software and services industry in India.
http://www.nasscom.org

Association of Call Center Managers: ACCM is a professional call center management association dedicated to advancing the profession of call center management.
http://www.callcentermanagers.org

Service and Support Professional Association: SSPA was founded in 1989 and has grown to become the largest and most influential industry trade group for technology service and support professionals.
http://www.thesspa.com/default.asp

Association For Services Management International: AFSM International provides the knowledge, fellowship, and career connections that customer services and support managers for technology-based products and solutions need for professional and career development.
http://www.afsmi.org/index.cfm

International Customer Service Association: ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.
http://www.icsa.com

Direct Marketing Association: Founded in 1917, the Direct Marketing Association (DMA) is today the largest trade association for businesses interested in direct, database, and interactive global marketing.
http://www.the-dma.org

Customer Management Community: CMC is Europe's leading CRM service that provides highly valuable news, information, advice and best practice case studies to help members make the most of customer management activities.
http://www.insightexec.com

Incoming Calls Management Institute: It helps call centers achieve operational excellence and superior business results.
http://www.incoming.com

Call Center Network Group: CCNG serves Contact Center management, providing training programs and services that facilitate the exchange of ideas, experience and solutions to meet the challenge of managing the call center environment.
http://www.ccng.com/member_regions.asp

Associations of Teleservices International: ATSI is an international trade association established by and for entrepreneurs in the TeleServices business.
http://www.atsi.org

Call Centre Association: CCA was established in February 1996 in response to industry demand for an organization which could serve the professional shared needs of the UK call centre industry.
http://www.cca.org.uk

Help Desk Institute: HDI is the world's largest membership association for the service and support industry.
http://www.helpdeskinst.com

Customer Care Institute: CCI is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care.
http://www.customercare.com/index.php

Call Center Industry Advisory Council: CIAC is a non-profit organization established in year 2000 in response to the need for a global, non-partisan governing body for contact centers.
http://www.ciac-cert.org/index.cfm

Society of Workforce Planning Professionals: SWPP is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries.
http://www.swpp.org

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