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Location:Delhi, Delhi/NCR
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Functional Area:Fashion, Garments, Merchandising
Job Description
SALES/PROFIT
�Meet store sales and target
�Maximise profitability through optimisation and the controlling of
Discounts,
�Costs (General expenses and payroll), Stock loss, Sell thru and Stock turn
�Communicate and follow up on business needs and potential actions to the
Head Office in order to reach the achievement of Key Performance Indicators
PEOPLE MANAGEMENT
�Recruitment and Employee relations
Manage the recruitment process in line with the Head Office guidelines and
policy, using the tools provided.
Manage performance, discipline or dismissal issues in collaboration with the
Head Office
�Training
Ensure that the induction is given to all new recruits, in all aspects of
their job responsibilities, including the company�s history, customer
service, product knowledge and store operations.
Provide development and training for store personnel through an effective
and ongoing use of store training tools, in particular the Customer�s
Service �Welcome to our home� training programme
�Development & Performance management
Identify strengths and areas of development of the store personnel. Promote
and encourage their professional development by using tools and the best
practices provided by the Head Office. Ensure that store personnel reviews
and performance appraisals are carried out in a timely manner and in line
with the Head Office standards
�Management and Organisation
Establish and maintain a positive, professional and sales orientated
environment, and promote a culture open to internal feedback.
Achieve the maximum effectiveness in the management of the work load.
Organise and lead regular store meetings to communicate
Store targets, priorities and other relevant subjects to the store team
CUSTOMER SERVICE
�Represent and promote to the store team the meaning and the importance of
Customer Service as outlined in the Customer Service book and training
programme
�Empower the staff to use the best practices in managing all Customer
Service issues
�Continuously monitor the quality of customer service through Key
Performance Indicators
�Ensure that the sales associates are developing and retaining long-term
clients
MERCHANDISING MANAGEMENT
�Constantly monitor store merchandise standards and needs through
appropriate reports and store team feedback
�Communicate product needs and quality issues to the Head Office
merchandising department
�Proactively manage any merchandising needs in an efficient way
VISUAL MERCHANDISING
�Take ownership of the visual standards and ensure that all Visual
Merchandising guidelines (criteria and quantities) are implemented
effectively, that all product presentations are maintained according to the
Brand's standards and guidelines (Seasonal Visual Merchandising Book) and
that the store�s commercial needs are met
�Ensure constant updates and training of all store personnel
�Slow seller management: collaboration with the Head Office Visual Team to
emphasis commercial store needs
�Provide the Head Office with ongoing feedback by using existing forms
OPERATIONS
�Maximise efficiency and protect business integrity by applying Store
Operations policies and procedures provided by the Head Office
�Floor coverage
Ensure an efficient floor coverage and high level of productivity by
utilizing the Scheduling tool provided in order to achieve business
objectives and maintain the Brand�s standards
�Store Maintenance
Responsible for a well maintained, clean and organized store to support
efficient operations and a comfortable shopping experience
�Cash Desk
Responsible for all cash desk duties
LOSS PREVENTION
�Minimise stock loss by implementing and executing all control policies and
procedures
�Hold store personnel accountable and responsible for all inventory control
and Loss Prevention Policies and Procedures
�Organise and carry out an accurate stock take by implementing the Stock
Take Procedure
LEGAL COMPLIANCE
�Ensure that the store is legally compliant with all local health and safety
legislation
�Ensure that store personnel practices are legally compliant by following
the Terms and Conditions of Employment respecting work time regulations and
equal opportunity legislations
�Maintain safe working conditions for employees and customers
BRAND PROTECTION
�Consistently promote and represent Brand values at all times, ensuring that
the store team understand and communicate them to the consumer
�Ensure that all promotions and PR activities are implemented in line with
the Head Office guidelines.
Desired Candidate Profile
The candidate should be a Graduate, preferably a PostGraduate with 8+ yrs of
experience, of which 2 years should be Retail.
Prior experience should be with Customer Service, Airline or Retail
Industry. He should have headed a team of people earlier.
The candidate must possess excellent communication skills, should have a
pleasing personality and a keen fashion sense.
Company Profile
Reliance Brands is a new company created by Reliance Retail in October 2007
to focus on the premium/bridge/luxury apparel and lifestyle segments
Separate management team in place with deep prior experience with launching
international brands in the Indian context
Desire to form partnerships with global brands that have a unique retail
identity and deep consumer brand loyalty
Reliance Brands will be able to leverage the scale, resources and risk
appetite of Reliance Industries and Reliance Retail to aggressively pursue
expansion
�Assistance with real estate, human resources and capital
�[Integrated supply chain]
Willing to consider licensee arrangements, joint ventures or distribution
agreements with premium international brands and retail chains
Contact Details
Company Name:Reliance Brands Ltd.
Executive Name:Ms. Neha K.
Address:
Reliance Brands Ltd.
5th Floor, Court House, L.T Marg,(Dhobi Talao)
Mumbai-400 002
Mumbai,Maharashtra,INDIA 400002
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